Radar Hire is searching for a:

Service Coordinator

 

Location: Remote

Employment Type: Part-Time (Exact hours to be confirmed)

Experience Required: Minimum 4 years

 

About the Role:

Radar Hire is seeking a detail-oriented and proactive Service Coordinator to support a fire alarm and construction services company based in California. As the main point of contact for scheduling and service coordination, you’ll play a key role in ensuring operational efficiency and top-tier client satisfaction.

This position is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and has a strong sense of ownership over their work. You’ll work closely with technicians, clients, and the leadership team to keep projects moving and clients informed.

 

Key Responsibilities

• Manage daily scheduling for service calls and inspections
• Serve as the first point of contact for incoming service-related calls and emails
• Update the CRM and project calendar with new requests, technician notes, and follow-ups
• Communicate effectively with field technicians to ensure alignment on job schedules and priorities
• Follow up with clients to confirm satisfaction and document resolution of service tickets
• Provide estimating support for fire alarm systems (preferred, but not required)
• Maintain a high level of accuracy in documentation and coordination tasks
• Track technician productivity (billable vs. non-billable hours) and schedule adherence

 

Required Skills & Qualifications

• Minimum 4 years of experience in administrative coordination or project support
• Strong verbal and written communication skills in English
• Excellent organizational and time management abilities
• Confident using CRM platforms and online calendars
• Comfortable reading maps and helping technicians route efficiently
• Ability to multitask and manage competing priorities with professionalism
• Tech-savvy and responsive with reliable internet and a functioning computer

 

Nice To Have

• Previous experience in the fire alarm, construction, or field services industry
• Estimating experience for fire alarm services or similar technical systems
• Familiarity with field service software and tools used for dispatching or service tracking

 

Working Hours

Pacific Time Zone (PT) | Flexible schedule between 8:00 AM – 6:00 PM PT
Exact working hours to be determined upon hire.

 

Why Join

• Work closely with a U.S.-based leadership team that values autonomy and contribution
• Help streamline essential field service operations for a growing company
• Enjoy a remote-first environment with long-term growth opportunities
• Make a measurable impact by helping technicians succeed and customers stay safe

 

What We Offer:

• A competitive compensation package
• Generous paid time off and holiday pay (when applicable)
• Annual performance bonuses and referral incentives
• 100% remote work, operate from the comfort of your home
• Long-term career growth potential
• A support team to help you succeed
• Work with companies that align with your values and purpose

 

Required Application Materials

To move forward in the hiring process, please prepare and submit the following:

• Your resume saved in a .DOC file format
• Your portfolio provided as a PDF file
• A 3-5 minute video of yourself, speaking in English, answering the following questions (file must be .mov or .mp4 format only):
  • Your name, the City, and Country where you are working from.
  • Why are you an amazing candidate for this position?
  • Talk about your past work experience relevant to this job’s requirements.
  • What work accomplishment are you most proud of?
  • Why should you be chosen for this position?

 

Before uploading, double-check that both documents are in English and do not include personal contact details (such as your email address, phone number, physical location, or personal social media profiles), and avoid mentioning salary expectations or compensation history.