Customer Success & Account Management
Retain Customers. Drive Renewals. Expand Revenue.
- Onboard and support customers to ensure satisfaction and long-term retention
- Proactively manage accounts to drive renewals, expansions, and upsells
- Serve as the strategic link between your business and your clients
Pricing
Why Hire a Dedicated Customer Success & Account Manager?
Your best growth opportunity is the customer you’ve already won. A Customer Success & Account Manager helps you maximize customer lifetime value (CLTV) by delivering exceptional onboarding, ongoing support, and strategic account management.
Whether you sell SaaS, services, or high-ticket products, a dedicated CS/AM professional ensures your clients stay engaged, renew consistently, and expand their investment over time—all while saving up to 80% versus hiring locally.
Try out the ROI Calculator!
What Can a Dedicated Customer Success & Account Manager Do for You?
Client Onboarding & Training
Guide new customers through a seamless onboarding experience to ensure early success and adoption.
Relationship Management
Build trust through regular check-ins, QBRs (Quarterly Business Reviews), and proactive support.
Renewal Management
Track contract timelines and coordinate renewals with a strategic, timely approach.
Upsell & Expansion Strategy
Identify opportunities for cross-sell and upsell by understanding evolving client needs.
Churn Prevention & Health Monitoring
Monitor account health signals and proactively address issues to reduce churn risk.
Customer Support Escalation
Serve as the main point of contact for issue resolution and coordination with internal teams.
Feedback Collection & Product Insights
Gather customer feedback to help improve product features, service delivery, and overall experience.
Account Planning & Documentation
Maintain account plans, track goals, and document activities to ensure alignment and consistency.
Cross-Functional Collaboration
Work closely with sales, product, and operations teams to deliver a cohesive customer experience.
Common Technical Work Performed
Experienced Customer Success & Account Managers
Specialists in relationship building, retention strategy, and revenue expansion—keeping your clients happy, loyal, and growing.
Exclusively Yours
Full-time (40 hours/week) on your schedule
Virtual
Hired from South/Central America, India, Philippines or South Africa
